Customer Success Manager wanted remotely in a U.S Company

  • Full Time
  • Remote

Workera AI


5-7 years of experience in a Customer Success, Account Management and/or Management Consulting role
Experience working directly with client and internal leadership stakeholders
Experience managing Federal/Public Sector clients (i.e. Department of Defense)
Proven track record of managing large / complex enterprise accounts (with an average ACV of +100k)
Excellent verbal and written customer-centric communication skills at both the executive (CTO, CIO, CLIO) and program (Director, Manager, Analyst) level
Ability to manage and prioritize multiple priorities at once while consistently meeting deadlines
Strong data storytelling capabilities- building executive summary dashboards and presentations
Ability to work independently and as part of a team in a fast paced environment to achieve results together
Growth Mindset: Highly coachable with a desire to learn and develop new skills
This role will require the ability to travel, primarily to the Washington DC area ~20% travel
Proficiency in utilizing AI tools such as ChatGPT or equivalent digital assistants, applying them effectively within your work context

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