Voltron Data
As the System Administrator, you are the first point of contact for support requests. Everything from a ticket queue, new hire setup, and Slack message support requests, along with helping out other teams when they need assistance.
Why work at Voltron Data?
We are Going for Impact: We are a Series A, venture-backed startup assembling a global team to build a new foundation for data analytics with Apache Arrow. This foundation will usher in a wave of innovation in data processing that can take full advantage of the speed and efficiency offered by modern hardware.
We are Committed to Bridging Open Source Communities: We are a collection of open source maintainers who have been driving open source ecosystems over the last 15 years, particularly in the C++, Python, and R programming ecosystems.
We are Building a Diverse, Inclusive Company: We are creating a representative, equitable, and respectful workplace that prioritizes employee growth. Everyone at Voltron Data is bought into the company’s success; all voices are critical to shaping the organization’s future.
We are searching for a highly motivated System Administrator who is a partner to our business and our other technology teams. By understanding our technology stack & the company, the System administrator is the person others can look to for support. You are the person the IT manager will look to keep things running daily. You’ll be responsible for supporting end users and helping with projects and other events. At Voltron Data, you will have an opportunity to deliver highly visible solutions, improve our business’s operation, and participate in a dynamic, changing industry.
Responsibilities:
You’ll touch, support, and maintain configurations and records of end user-facing on all of our endpoints, mobile devices, and SaaS environments.
We’re looking for people who can not only solve problems within SLA’s based on the problem type but provide solutions & have empathy for our end users.
Either self-directed or working with other teams, you’ll collaborate to test & help roll out various tools, new or current, and keep our systems updated. When needed, you’ll be the hands, eyes & ears of other groups to provide hands-on support for systems or applications.
Help write and define policies, processes, KB’s & run books and ensure all policies and procedures for communication and escalation of incidents and issues are followed.
Make recommendations to improve our workflows so that our end users same a smooth experience.
Skills/Experience Required:
You’ll have worked in and provided support in a highly technical environment.
Experience using an IdP, End Point & Security Management solutions
The ability to not only troubleshoot issues and find the root cause of the issue but to document the fix, or if needed, document steps to troubleshoot and provide documentation to another team so that end users can self-solve.
An understanding of macOS, Linux (Ubuntu) & Windows endpoints and how to provision, support, and maintain them. What protects them and the software that users need and runs on them.
Advanced familiarity with the usage of endpoint & SSO management tools. You’ll have worked with collaboration tools and in a SaaS environment.
Familiarity with (Not all are needed) JumpCloud, Google WorkSpace, GAM, GCP, AWS, Intune, Github, Zapier, Mosyle, CrowdStrike, Jira, and ClickUp.
You have worked with vendor representatives and/or post-sales engineers to help solve issues that may arise.
The ability to translate between tech and non-tech speak so that non-technical folks can understand. The ability to write up KBs or SOPs for fellow techs and end users is important.
Previous experience that could be helpful:
An understanding of scripting, scripting languages, and how they can automate tasks.
Exposure to infosec tooling and remediation of infosec issues
An understanding of the usage of API’s and how to create API workflows
US Compensation – The salary range for this role is between $120,000-$150,000. We have a global market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the exact base pay will vary based on factors such as actual work location, skills and experience of the candidate. This position is also eligible for additional incentives such as equity awards.
Benefits
• Work from Anywhere – Payroll and Benefits in 150+ Countries
• Unlimited PTO
• Medical, Dental, and Vision
• Retirement [USA Only]
• Home Office Budget
• Continuing Education Budget
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
To apply for this job please visit boards.greenhouse.io.