Customer Success Representative wanted remotely in a U.K Company

  • Full Time
  • Remote



You are inspired by our mission to put 1 billion people in dream jobs
You are fully aligned with our values
You are motivated by doing right by our customers and candidates. You believe in the value of quality customer communication.
You have experience working in Customer Support or Success for a SaaS product.
You want your career to be focused on Customer Success. While you’ll have plenty of room for advancement, this role is not meant as a foot in the door to another department.
You are proficient in verbal and written English.
You are very comfortable working remotely.
You’re an incredible communicator and an excellent writer. You can take complex subjects and break them down using clear and simple writing.
You’re comfortable troubleshooting issues, and are excited to increase your technical knowledge.
You’re cool under stress. You don’t let unforeseen events affect your empathy and kindness toward customers.
You’re organized and self-sufficient. You thrive working independently, but know when to ask for help.
You’re a resourceful problem solver with a strong desire to learn.
You are receptive to feedback, embracing the opportunity to grow and improve.
You are comfortable giving feedback to help others improve.
You can handle difficult customers with ease and professionalism.
You are comfortable advocating for the customer to help improve the product.
You are comfortable setting expectations about what can and will be done and when.
You’re extremely attentive to detail.
You care about doing good work. You take initiative and ownership to see things through to completion. If it needs doing, you do it.
Bonus points if:
You have previous knowledge of HubSpot, Confluence, Jira and Zendesk (or another support ticketing platform)

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