Customer Success Representative wanted remotely in a European Company

REQUIREMENTS:

You are inspired by our mission to put 1 billion people in dream jobs
You are fully aligned with our values
You are motivated by doing right by our customers. You believe in the value of quality customer communication
You have experience working in Customer Support or Success for a SaaS product
You want your career to be focused on Customer Success. While you’ll have plenty of room for advancement, this role is not meant as a foot in the door to another department
You are natively proficient in verbal and written English
You are very comfortable working remotely
You’re an incredible communicator and an excellent writer. You can take complex subjects and break them down using clear and simple writing.
You’re comfortable troubleshooting issues, and are excited to increase your technical knowledge
You’re cool under stress. You don’t let unforeseen events affect your empathy and kindness toward customers.
You’re organized and self-sufficient. You thrive working independently, but know when to ask for help.
You’re a resourceful problem solver with a strong desire to learn
You are receptive to feedback, embracing the opportunity to grow and improve
You are comfortable giving feedback to help others improve
You can handle difficult customers with ease and professionalism
You are comfortable advocating for the customer to help improve the product
You are comfortable setting expectations about what can and will be done and when
You’re extremely attentive to detail
You care about doing good work. You take initiative and ownership to see things through to completion. If it needs doing, you do it.

Bonus points if:
You have previous knowledge of Zendesk, HubSpot, Confluence, Jira and support ticketing platforms