Technical Support Agent wanted remotely in a European Company

  • Full Time
  • Remote



Can solve problems, comfortable with the unknown.
Always curious and going beyond the surface level of understanding
Comfortable giving and receiving feedback.
Can make informed decisions without waiting for a go signal.
A fast and reliable internet connection and a good computer (at least 32 GB RAM) with a webcam.
Demonstrate that you have great attention to detail by entering penguin when asked what is your favorite animal
A fluent English speaker who is also good at writing (grammar, spelling, and punctuation)
Okay with working in Europe or EST US time zone

Bonus points
Experience working as technical support in SaaS or other email software
Experience working in a fully-remote team
Experience in handling sales inquiries or business development
Knowledgeable in the email ecosystem. (SPF, DKIM, and DMARC records, email deliverability, etc.)

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