Newsela
REQUIREMENTS:
You have 2+ years of experience in a related role or field, such as customer onboarding/implementation, customer success, and technical support roles.
You have a strong understanding of SaaS business models and customer onboarding best practices.
You have the technical aptitude and comprehension to quickly learn and understand software products.
You are comfortable scrutinizing processes to identify inefficiencies and enhancements.
You have a demonstrated record of working both independently and with a team to own cross-functional initiatives.
You are comfortable acting as the customer’s liaison to our different onboarding stakeholders and gather the necessary information to help complete each milestone in the onboarding process.
You are able to stay organized and a strong aptitude for note taking, data hygiene and data integrity; generally data-driven with the ability to mine data and translate into key themes and opportunities.
You have experience using customer success platforms or CRM systems (Salesforce, Gainsight, Salesloft, etc).
A deep understanding of School Information Systems (ie. PowerSchool, Infinite Campus), Learning Management Systems (ie. Canvas, Schoology) and SSO Portals (ie. Clever, Classlink) is a plus.
To apply for this job please visit boards.greenhouse.io.