Mural
REQUIREMENTS:
3-5 years technical support and/or customer service experience
Working knowledge of PC technical support, systems administration, networking, and Windows and Mac operating systems (Linux a plus)
Proven ability to troubleshoot complex technology issues
Ability to identify and proactively address improvement opportunities
Ability to provide remote technical support over chat, phone, and video
Kindness, empathy, flexibility, patience, and commitment
Ideally you have experience with MDM, Office365, Google Workspace, Jira/Atlassian suite
Ideally you have certifications such as CompTIA, Microsoft, Apple, ITIL or KCS
English level – advanced
To apply for this job please visit boards.greenhouse.io.