Community Support Specialist wanted in a US company.

  • Full Time
  • Anywhere


What have you done in the past?

You have a passion for troubleshooting. You’re comfortable with digging through logs to find the root cause of an issue.
You have a knack for trendspotting. You’re able to instinctively notice when similar reports are a cause for concern.
You’re comfortable testing and re-creating unique issues users report to try to solve the problem or escalate to the relevant team.
You’re positive and candid. When you see something that needs attention, you say something.
What will you do at IFTTT?

Efficiently triage questions and feedback from IFTTT Pro users
Help IFTTT Pro users build Applets with filter code (JavaScript)
Audit and improve IFTTT help documentation
Help to continuously improve the platform documentation and in-product explanations
Become an IFTTT expert who can answer internal questions from fellow IFTTTers
Identify and reproduce technical issues, documenting product enhancements, and user experience improvements.

What key qualifications are we looking for?

Expert in efficient troubleshooting and problem-solving
Fluent in written and spoken English
Experience interacting with APIs and user authentication (OAuth 2)
Experience with Zendesk
Experience working remotely
Experience with email support or CRM tools
Plus: fluency in multiple written languages
Plus: Experience with JavaScript

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