Head of Customer Experience waned in a US company.

REQUIREMENTS:

Minimum of 5 years of experience in customer experience management or a related field.
Experience managing a remote team and strong remote leadership skills.
Strong analytical skills and experience working with CX platforms and analytics.
Proven track record of managing large volumes of customer service tickets.
Excellent communication and interpersonal skills. Empathy and patience are a must.
Strong problem-solving skills and ability to identify opportunities for process improvement.
Experience working in a fast-paced, dynamic environment.