Customer Support Specialist

  • Full Time
  • Remote



Minimum of 2 years of customer support experience, including 1 year of phone support.
Highly fluent in verbal and written English.
Strong problem-solving attitude and ability to use multiple resources to efficiently and effectively resolve complex cases.
Ability to work across multiple platforms, providing customer support in phone calls, chat, and email.
Comfortable working under tight deadlines and pressure from users.
Demonstrated high ability in providing customer satisfaction through empathy and problem-solving.
Previous experience with remote work and ability to work independently and self-motivated.
Experience working within a global SaaS company is highly regarded.
Zendesk experience is preferred.

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