Clipboard Health
REQUIREMENTS:
Math: you are exceptionally good at it and comfortable navigating messy data. This includes being very good at Excel
Attention to detail: you cross all the T’s and dot all the I’s, making sure nothing is overlooked
Experience: You have created schedules and forecasts before and have strong mental models for how a workforce should be managed
Your First Days
30 Days
You become an expert in navigating CBH’s systems and tools, can comfortably generate reports in Metabase, Google Sheets, and Zendesk, and provide analysis on a recent SLA slippage. By the end of 30 days, you have produced a plan for managing PTO and developed a forecast that withstands scrutiny, with an accompanying agent schedule.
60 Days
You are onboarding and off boarding agents regularly and without error, providing reports on attendance adherence and PTO, and helping place new agents into the schedule. When response times start to slip, you notice quickly and immediately provide root cause analysis and a recommendation for action.
System Requirements (Equipment not provided – NO CHROMEBOOKS, NO LINUX OS)
Minimum 15Mbps internet connection
Minimum i5 processor or equivalent
Minimum 12GB Ram
Quiet working environment
Steady power and internet connection
To apply for this job please visit boards.greenhouse.io.