Ability to resolve customer incidents with empathy and action
A passion for solving customer problems and providing exceptional customer resolution and retention.
Exceptional written and verbal communication skills – You are a skilled communicator and listener, and you’re comfortable expressing ideas and opinions to a varied audience
Ability to manage multiple cross-functional projects
Possess an “I can handle anything” mentality and extremely sound judgment in ambiguous situations
Ability to identify potential risks and effectively diffuse situations
At least three years experience customer facing role
Demonstrate a high degree of leadership, motivation, self-direction, and initiative to achieve the goals of the mission
Self-motivated, able to work independently and stay organized
Ethical and unbiased integrity and decision-making abilities
3-5 years in Trust & Safety, Risk Management, or Healthcare Compliance
Ability to leverage statistical tools and techniques to analyze, interpret, display, and present data
To apply for this job please visit boards.greenhouse.io.