Customer Operations Team Lead wanted remotely in a U.S Company

  • Full Time
  • Remote

Clipboard Health


Excellent management skills; effective at leading a team of 10-15 customer support representatives; holds direct reports accountable to high standards; comfortable making difficult decisions in the face of ambiguity; conducts efficient and effective meetings
Ability to defect hunt operational inefficiencies and find root cause problems; propose and implement processes improvements that address these problems
Exercises sound judgment when solving complex customer cases; logic grounded in enterprise-level goals and values
Comfortable communicating and coordinating efforts across stakeholders at various levels and positions across CBH
Adept at giving specific, relevant, and actionable feedback
Skilled at basic data analyses, including multivariable regression, hypothesis testing, and service line optimization
Excellent written and verbal communication skills; ability to deeply empathize and communicate with Clipboard’s customers
Embodies the Clipboard Health values of Ownership, Initiative, and High Standards
Nice to haves

Healthcare background or understanding of clinical care environments
Ability to leverage statistical tools and techniques to analyze, interpret, display, and present data

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