You either have 3+ years working directly with creators or a company in a community management role, or you have 3+ years of experience in SaaS customer success working with small-to-large business customers to drive product adoptions, expansion and retention.
You have directly contributed to outreach and engagement initiatives designed to engage customers/members, and can speak to specific projects & outcomes.
You’re driven & process-oriented. You’re able to effectively balance competing priorities and make decisions that best support the customer, the team, and Circle. You’re able to efficiently switch contexts from responding to customer emails, to leading a product training, to meeting with the Product team about an upcoming feature.
You are a team player, with a high level of integrity and desire to assist your team. When you find playbooks that work, you’ll teach others and champion wider adoption.
You have an aptitude for digesting and effectively communicating technical concepts across audiences of varying technical ability.
You’re resourceful. You may not have all the answers, but you know how to find them.
You’re a self-motivated, proactive team player. You bias to action and work effectively in a highly ambiguous, ever-changing environment. You’re able to hone in on granular details and also take a step back to understand the larger strategy and philosophy of how and why decisions are made.
You have experience leveraging product usage data in your approach to engaging, expanding and prioritizing your accounts.
To apply for this job please visit jobs.lever.co.