Hosting Support Engineer wanted remotely in a U.S Company

  • Full Time
  • Remote



At least 3+ years experience with website site management and website migration tasks
At least 2+ years experience hosting WordPress applications in a Linux environment
At least 2+ years of experience in a prior web hosting support role
Demonstrated knowledge of the WordPress platform and WordPress hooks & filters
Ability to diagnose Hosting issues via diagnostic logs at a server level
An understanding of server access, error and debug logs
An understanding of browser console errors and debugging via developer tools
Ability to diagnose WordPress issues by isolating issues and providing resolution
Strong SFTP, SSH and command-line skills including bash scripting
Demonstrate ability to quickly and efficiently handle a variety of common web hosting related issues including:

DNS Zone configuration
Diagnosing common HTTP error codes
Email client configuration
FTP connections
MySQL configuration
Setting up cron-jobs
Experience with WordPress plugins including: Elementor, Learndash, TutorLMS, MemberPress, PaidMembershipsPro, WP-Fusion and BuddyBoss
Knowledge of PHP applications, Web Errors, Email Errors, LiteSpeed, MariaDB, Imunify360, Redis, LSCache and Cloudflare
Experience with WordPress based PHP programming, CSS, SQL, HTML.
Attention to detail and aptitude for problem-solving
Great interpersonal communication skills, kind, supportive, and all-around friendly
A great team player, keen on working in an expanding, motivated, distributed support team
A can-do attitude with excellent english based written and verbal communication skills.
Ability to work full-time (40 hours/ 5 days a week)

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