Customer Success Specialist

We are looking to hire a Customer Success Specialist who will:

Work with our existing clients to understand their needs and align them to our solution

Maintain a cadence of communication with each customer

Monitor performance metrics and other relevant indicators to flag clients who we should following up with

Work with our internal teams to make sure that our clients are getting the best experience possible

Help build and formalize processes that this function should follow in the future

Things we look for
We value a mix of hard and soft skills, as well as alignment with our core values, in all of our people. Some specific qualities for the role include:

Customer-facing experience: The ideal candidate will have had 2+ years of experience working with customers, preferably in a fast-growing startup environment.

Excellent communication skills: This role will spend a large portion of the time working with both client and Airdev stakeholders, so the ideal candidate should be clear structured in both verbal and written communication.

Interest in no-code: Our work centers around building custom software without code, so interest in the no-code movement is helpful to ensure that the role is rewarding.

Excitement about working with clients: This will be an externally focused role, so the ideal candidate should generally enjoy working and communicating with clients and be passionate about creating a positive customer experience for them.

Organization and track record of getting things done: This role requires managing many projects at once, so the ideal candidate should be able to tackle and complete tasks in an efficient and timely manner.

Love of intellectual & creative challenges: The way our form operates is very unique in the industry, so the ideal candidate should be able to solve challenges that arise in creative and unconventional ways.