350.org
This role will assist 350.org’s global digital team in delivering an effective and efficient global day of action in November 2023, and the wrap-up work that follows the mobilization.
They will work closely with the Digital Organizing Manager as well as Global Digital Campaigners, and assist the Supporter Services and Engagement Coordinator in building and strengthening the relationships between 350.org and its online supporters. The support might include (but isn’t limited to): managing incoming requests from the 350 local group network and event organizers, on email and social media channels, and redirecting enquiries to relevant departments/teams; supporting publishing of organizing guides and other digital content on our website; other digital organizing and campaigning support around the global day of action.
Responsibilities
Work with the supporter services coordinator to monitor incoming emails from supporters and volunteers, and enquiries coming in through global social media channels.
Set processes for redirecting enquiries to relevant departments/teams and flag bugs/typos/broken pages or links, etc.
Direct users to relevant 350.org trainings and organiser-support resources.
Assist in updating 350’s mobilisation map of local events .
Assist in publishing organising guides and other materials on our website, and keeping organising toolkits and other materials up to date.
Deliver feedback to Digital Campaigners on their email campaigns based on supporter and organiser responses.
Provide tech support on global and regional webinars that are scheduled around the time of this mobilisation, including making sure Zoom data is synced to our email database.
Proofreading and testing email blasts set up the digital campaigners.
Assisting in the testing and quality assurance of the website, action pages and organising materials.
Data reporting and support to regional organisers to ensure effective absorption work is done after offline actions have taken place.
Required Qualifications
Proven experience in digital organising, online community management, customer service or supporter services.
Strong organisational and communication skills.
Good time management, ability to multitask and prioritise tasks effectively.
Knowledge of email marketing tools, CMS (Salesforce), CRM (WordPress) or similar tools.
Passion for climate justice and dedication to creating positive social change.
Strong teamwork skills and ability to work collaboratively with a diverse group of stakeholders in a home-based, online office environment
Attention to detail and ability to work in a fast-paced environment.
Fluency in English. Additional language skills are a plus.
To apply for this job please visit boards.greenhouse.io.