Community Tech Manager wanted remotely in a U.S Company

  • Full Time
  • Remote

Wikimedia Foundation


Minimum of 5 years of experience in creating and managing of user-facing engagement and support processes for product management and maintenance
Ability to work across multiple teams and contexts
Expertise in consumer-facing internet technology for large and diverse audiences
Experience collaborating with product design throughout the product development lifecycle
Strong knowledge of theoretical and practical aspects of product management including prioritization, stakeholder engagement, user experience, planning, time management and escalations
Experience with using project management software
Strong interpersonal communications skills
Fluent in spoken and written English, and at least one other language
Qualities that are important to us:

Ability to work with stakeholders both internally and externally
Ability to build relationships and trusted partnerships with community members such as Wikipedia editors, volunteer developers, moderators, patrollers and readers
Ability to anticipate risks and resolve conflicts, particularly in an environment where many voices are present and decisions are often made by consensus
Detail-oriented with strong followthrough and an ability to keep the big picture in mind
Passion for process improvement & knowledge sharing and a focus on actionable iteration
A desire to make meaningful contributions to knowledge equity, free culture, and open access
Clear communication in both synchronous and asynchronous channels

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