A minimum of 2 years in email customer support in SaaS or combined technical and writing experience. Bonus points if you’ve already worked in e-commerce and/or a remote role!
Extensive experience troubleshooting complex software issues.
Experience with research, and data collection and analysis.
The ability to concisely explain technical concepts in a non-technical way and a passion for meeting customers where they are in their tech knowledge.
Experience with setting appointments and making follow-up calls to educate and onboard new users.
Fluency in both written and spoken English.
The ability to work generally between Pacific Standard Time (US) hours of 9am to 6pm permanently, regardless of your physical location.
Experience troubleshooting APIs, JSON, and utilizing application log analysis.
Sound knowledge of key data flow/transfer protocols such as SFTP and FTP.
Experience with rule-based automation.
To apply for this job please visit apply.workable.com.