Loom
About Us: At Loop, we specialize in connecting businesses with exceptional customer support specialists. We believe in smart, kind-hearted professionals who love to learn and grow. If you have a passion for helping others and enjoy solving problems, we want to hear from you!
Responsibilities:
Respond to customer inquiries and complaints via phone, email, and chat.
Provide detailed information about products and services.
Troubleshoot and resolve product issues and concerns promptly.
Maintain a positive and professional attitude with all customer interactions.
Document customer interactions and solutions accurately.
Qualifications:
Ability to work US-based business hours. (Required)
Previous experience in SaaS or Startup environments. (Required)
Excellent written and verbal communication skills in English. (Required)
Stable internet connection and a reliable computer setup. (Required)
Ability to work independently in a distraction-free home office.
A positive and professional attitude with a customer-first mindset.
Previous experience in customer support is a plus, but not required.
Strong problem-solving skills and ability to think on your feet.
How to Apply: If you’re ready to join a dynamic team and help deliver exceptional customer experiences for our clients, we’d love to hear from you! Please submit your application through our Typeform.
To apply for this job please visit form.typeform.com.