Customer Solutions Engineer wanted remotely in a U.S Company

  • Full Time
  • Remote

Grafana Labs


5+ years of experience in technical sales experience, ideally with Open Source technologies, or in the Metrics/Monitoring space.
You will be creative in solving Customer Adoption Challenges.
Proactively assist customers with technical issues that may arise and assist in the troubleshooting and root cause analysis.
Identify and provide timely workarounds and solutions to meet a customer’s business needs.
Deeply knowledgeable of the Operational Expertise in the Grafana Platform (LGTM)
You have extensive Grafana Deployment Design Expertise
You will need first class written and oral communication skills to collaborate with our remote-first internal teams and with our worldwide customers.  You will need to be able to skillfully articulate our value proposition and the technical advantages of our products
You will love solving technical challenges and thrive on bringing creative solutions to our customers
You should have a technical mindset and a desire to grow technically. Great candidates may be a recent grad of a coding bootcamp or have previous post-sales or engineering experience–we are excited to see what unique experiences and skill sets you bring to the table!

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