Customer Support Rep for a Shopify app wanted remotely in a European Company

  • Full Time
  • Remote

Froonze

REQUIREMENTS:

Must have:
Superb written and verbal communication skills
You enjoy talking to people and solve their problems
Able to handle “hard” customers (we have very few of those though 😊)
Proficient in discussing technical concepts at a high level
Comfortable working with basic CSS and JS and willingness/interest to learn more if needed
Ability/willingness to write technical documentation/articles
Willingness to perform non-CS related tasks (we are a small startup and we all wear multiple hats)
Willingness to have at least 4 hour overlap at least with GMT+7 9am-6pm

Nice to have:
Experience working with Shopify, especially something related to theme development/customization
Experience working with B2B SaaS
Additional languages (especially French, Spanish and Italian)
Any other skills that can be beneficial to a startup (e.g. marketing, SEO, video editing, etc)

To apply for this job please visit docs.google.com.

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