Must have dedicated office/space that includes a computer, 2 monitors, keyboard, mouse and headset
Must be willing to work 7:00am to 4:00pm Eastern Standard Time
Must have at least 6 months experience working remote
Must have at least two years’ experience working in a customer service position providing support through email, calls chat and social media.
Must have 1 year experience working with Zendesk or a customer service ticketing system
Must have strong computer skills and strong data-entry/keyboard skills.
Must have experience working with metric such as handle time, quality assurance and more
Must be willing to work overtime hours and weekend during holiday seasons
Must be able to effectively communicate in English, verbally and in writing. Bi-lingual is a plus!
Ability to manage and resolve conflict quickly and professionally.
Must be highly organized, with excellent attention to details.
High school degree, GED, or equivalent work experience.
Must have a customer first mindset which is measured through customer experience feedback.
To apply for this job please visit www.ondemandassessment.com.