Senior Customer Support QA Specialist wanted remotely in a US company.

  • Full Time
  • Remote


Who we are and what we do

Deel is a global team that helps businesses hire anyone, anywhere, easily. Deel consists of more than two thousand self-driven individuals spanning over 100 countries. Our unified yet diverse culture keeps us continually learning and innovating the Deel platform and our products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the success of Deel’s platform. We deliver the best products and platform features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.


Why should you be part of Deel’s success story?

A 30-mile hiring radius should no longer dictate how companies hire because great talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M last year, doubling our valuation to $12B.

There’s never been a more exciting time to join Deel — the market leader in international payroll and compliance.

Please note: This is NOT a Product or Software Engineering role.


Coach and guide QA specialists to improve professionally
Monitor team productivity and self-efficiency with projects
Collaborate with other teams to improve QA professionalism
Quality check specialist tickets to ensure accuracy in their tickets and resolutions
Identify the internal process-related gaps within the QA team and create efficient ways to fill those gaps
Identify QA-related gaps within other teams, communicate with the relevant POCs and QA lead to find proper solutions
Collaborate with other teams to improve productivity in QA
Handle the reporting of QA-related metrics to other teams; POCs and enablement
Oversee data responsibility and serve as POC within the QA team to measure productivity
Perform administrative tasks to ensure smooth communication within the team such as looking after QA-owned spreadsheet maintenance, PIP, DSAT, CSAT, etc.
Serve as POC for tracking all evaluations within the whole Support team
Monitor attendance and schedule-related issues within the QA team

You have 2-3 years of experience in a QA role (Tech, FinTech or HR environment is a plus). Experience in lead roles preferred.
You have experience conducting KPI analysis, especially CSAT/DSAT
You have experience in root cause analysis
You have experience in working on product and process improvements in collaboration with teams like Product and Operations
You have a strong focus on soft skills, possess excellent communication skills and know how to deliver feedback in a constructive way
You have ability to investigate complex issues to identify root causes and give both in-depth and high-level overviews, as well as improvement recommendations
You have an analytical mindset and can identify trends and patterns
You have a hard-work ethic, integrity, and a deep sense of accountability in managing your workload independently while maintaining high quality and volume of work output independently (Having worked before in an remote environment is a plus)
Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

At Deel, you’ll enjoy:

Computer equipment applicable to your role
Stock grant opportunities
Additional perks and benefits based upon your employment status and country
The ability to choose where you work.

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