CME
We are a multinational technology consulting firm. We help companies and corporations scale their operations, achieve technology innovation, elevate their brand and transform their business model.
We are here to challenge the status quo, flip the script, and blur all the lines in order to create customized end-to-end tech solutions, from software to hardware. We are a team of over 500 engineers from around the world with one shared goal: to leverage and crisscross technology, creative thinking, and industry-specific expertise to help our customers become and remain high performers in their industries. Basically, we take care of it all from A to Z.
Our expert engineers have contributed to 8 US patents and developed award-winning innovative tech solutions, serving 80M+ users for over 100 clients worldwide, including top US Fortune 500 companies.
Job Description
This is a remote position.
We are looking for a Technical Support Agent to provide assistance to our customers. You will be the person our customers trust, and rely on to provide timely and accurate solutions to their technical problems.
Your responsibilities would include:
Providing support via phone, email and chat
Taking an active role in customer-reported issues, and seeing problems through to resolution
Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues
Following standard procedures for proper escalation of unresolved issues through the appropriate internal channels
Using information available to provide prompt, accurate, and smart support to our customers
Learning the use of the tracking system to record interactions with customer (via phone, email, and chat) and closure of all issues
Documenting instructions and information for internal and external use in the form of knowledge base articles
Requirements
Holder of a Business degree
Excellent written and verbal English communication skills (Native Level)
Proven work experience as Customer Support, Technical Support or similar role
Good troubleshooting and time management skills
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and troubleshoot basic technical issues
Strong listening and analytical skills
Ability to work under pressure and organize priorities to meet deadlines
Highly organized with strong attention to detail
Ability to troubleshoot and fix issues when they occur
Ability to work autonomously and also as part of a team
Schedule
Monday – Friday from 7 pm – 4 am Lebanon/Egypt Time
To apply for this job please visit gotocme.zohorecruit.com.