Access Softek
Industry leader in mobile and online banking technology seeks Technical Support Specialists with a great attitude. This persons 24/7 support service projects for clients’ mobile and online banking solutions. In this position, you will work directly with our clients, support end-users with technical questions about our products, and work with a technical team remotely. This is an entry-level position, and you will work with a small team. In this position, you will work under a team manager in coordination with other departments at our company, and you will work directly with end-users through the live-chat.
We’re looking for a smart and creative go-getter with a good technical understanding who loves to work independently while still enjoying a supportive and collaborative environment.
Working hours: 2 shift schedule: 9 pm – 9 am CST / 9 am – 9 pm CST – rotation schedule; 5 days shift (Mon – Fri): 11 am – 7 pm EST.
Primary Responsibilities
Understanding our banking software and apps in-depth
Coordinating with software technicians, technical support, and developers as needed
Examining technical logs to troubleshoot and resolve issues encountered during 24/7 clients support project
Handling technical processes and the ability to explain such processes to less-technical people
Requirements
Excellent written and spoken English
Ability to establish good working relationship with customers
Solid troubleshooting ability
Ability to learn technical skills quickly
In-depth learning and understanding of our mobile and online banking products
Coordination with developers to investigate and diagnose issues
Ability to manage a dynamic work load with many concurrent tasks
Managing, monitoring, and improving the quality of the tech support process
As Plus
Experience in banking live-chat would be a huge asset
Experience in technical support
Experience with a Dialogflow
Experience with various mobile phone platforms, especially iOS and Android
Project management experience
Working directly with US-based customer
Knowledge of US banking system
Our Benefits
Fully remote work
Long-term employment
Competitive salary
Community of practice, regular knowledge sharing among colleagues
Internet compensation (50$ per month)
Friendly and easy-going international team and colleagues.
Salary and compensation
No salary data published by company so we estimated salary based on similar jobs related to Mobile and Junior jobs that are similar: $40,000 — $85,000/year
Benefits
💰 401(k)
🌎 Distributed team
⏰ Async
🤓 Vision insurance
🦷 Dental insurance
🚑 Medical insurance
🏖 Unlimited vacation
🏖 Paid time off
📆 4 day workweek
💰 401k matching
🏔 Company retreats
🏬 Coworking budget
📚 Learning budget
💪 Free gym membership
🧘 Mental wellness budget
🖥 Home office budget
🥧 Pay in crypto
🥸 Pseudonymous
💰 Profit sharing
💰 Equity compensation
⬜️ No whiteboard interview
👀 No monitoring system
🚫 No politics at work
🎅 We hire old (and young)
To apply for this job please visit jobs.lever.co.